Customize a product on Chariow

Once you've created your product, the next step is to customize it to make it appealing and informative for your customers. How you personalize it depends on the type of product (digital file, course, or service).

Steps to customize your product

Add the basics

Explore and turn on the core features you want to include. These let you create a limited offer, redirect customers after purchase, add an automatic discount, hide the product in your store, and more.

For more details, check out the dedicated articles:

For downloadable products

For services

For courses

Add the product description

Write a clear and detailed description that puts the spotlight on your product’s benefits. A good description answers potential customers’ questions and encourages them to buy.

For more details, check the article below:

Add a description to a product

Manage your product’s visuals

Upload high-quality images that catch the eye. These visuals are essential for showing your product in a professional way.

1. Thumbnail: Add a square image (minimum 600x600px) in JPG or PNG format. This is the main image that shows up in product lists.

2. Banner: Add a high-quality rectangular image (minimum 702x260px) in JPG or PNG format. The banner shows at the top of your product page for a more visual experience.

To learn more about the recommended sizes, check out the article:

What are the dimensions for a product's thumbnail and banner?

Managing digital files

1. Upload the file(s) the customer will get after purchase by clicking the button. Make sure they fit the allowed types and max size.

2. You can delete them by clicking the quick actions button.

Note that you can't delete the last file from a product.

For more details about formats and size, check out the articles below:

What's the maximum file size for a product on Chariow?

Which types of digital products to sell on Chariow?

Add the course content

For course-type products only. Organize your training in chapters and lessons. You can add text or video content (YouTube, Vimeo, or a custom iFrame).

To see how it's done, check out the article about managing course content

Add custom fields:

You can create custom fields to collect extra info from your customers (Telegram ID, WhatsApp number, etc.).

To find out how, check out the article below:

Add custom fields to a product

Create an FAQ section

Add a frequently asked questions section right on your product page to answer your shoppers' common questions. A good FAQ reassures your customers and can help boost conversions.

To find out how, read the article:

Answer your customers' FAQs with an FAQ section

Need help? Contact our support via chat or at [email protected]