Add custom fields to a product

Collecting additional essential information about your customers, like a Telegram ID, a WhatsApp number or specific logistical details, is a real strategic asset. This data lets you process orders better and offer a personalized shopping experience.

Steps to add a custom field

To set up the collection of specific data, follow these steps:

1. Access to configuration : On your product edit page, click on the Advanced tab in the left sidebar.

2. Field selection : Make sure you're in the Custom fields subsection and click on the yellow Add a field button.

3. Field setup : A pop-up window appears to define the characteristics of your new field:

   

   • Label (1) : Enter the title the customer will see on the page (Example: Your Telegram ID).

   • Name (2) : This technical name is generated automatically for the database.

   • Help text (3) : (Optional) Add a short instruction to guide the customer (Example: Enter your username without the @).

   • Type (4) : Choose the expected answer format (Text, Number, URL, etc.).

   • Required (5) : Turn on this switch if the information is essential to complete the order.

4. Save : Click on Save to apply the change.

Default data : Chariow systematically collects the last name, the first name, the email address and the phone number. So you don’t need to create custom fields for this basic information.

Viewing responses : The information entered by your customers will be visible directly in the transaction details under the Sales tab.

Need help? Contact our support via chat or at [email protected]