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Use of Courses and Content

This category helps you navigate your library and make the most of your trainings and digital files.

Odile ASSOGBA·September 14, 2026

How do I know if I have access to a video course or just a file?

On your dashboard, use the filters located just below the search bar. Click on the "Courses" tab to display your interactive trainings, or on the "Files" tab to access your downloadable documents (PDFs, e-books, etc.).

My course video won't start, what should I do?

First make sure you have a stable internet connection.

If the problem continues, we recommend switching browsers (Chrome or Firefox are recommended) and checking that it’s up to date. If playback is still impossible, contact the content creator or Chariow support at [email protected].

Is the content accessible for life?

Yes, unless otherwise clearly stated by the creator at the time of your purchase, your products remain available without time limit in your personal library.

How do I contact the creator if I have a question about the content?

The name and link to the shop are always shown on the product page in your space. You can get the seller’s contact details or send them a message via the "Contact" tab on their product page or in the footer of their shop.


Need help? Contact our support via chat or at [email protected]

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