Where can I find my purchases?
All your products remain permanently accessible on your Chariow Portal at portal.chariow.com.
How do I download my file?
You can download your file right away on the page after purchase. If you want to download it later from your portal, find the product you want and click on the black button "Download file" located under the cover image.
I don’t see my purchase in the “Purchases” list or on my dashboard.
Make sure you’re logged in with the exact email address you used for the payment. The "Purchases" tab only shows successful transactions. If the line doesn’t appear, the purchase may not have been completed. In that case, contact the seller to check your status if you were charged. If you previously had access to the product but it’s no longer there, contact Chariow support at [email protected].
Can I access my courses from my phone?
Absolutely. The portal is fully optimized for mobile: you can read your PDFs and watch your videos directly from your smartphone without any extra app.
Can I download my files multiple times?
Yes, your purchases stay available without limits in your library, unless a specific exception is mentioned by the creator at the time of sale.
The "Download" button doesn’t respond or the link seems expired.
This can be due to an outdated browser or a full cache. Try refreshing the page (F5), clearing your browser cache, or using a private browsing window. Also make sure your internet connection is stable (Wi-Fi or 4G).
How do I change the email used during purchase to access the portal?
To change your access email address, you need to contact the seller directly or Chariow support at [email protected] and provide proof of purchase.
Need help? Contact our support via chat or at [email protected]