Why did my payment fail?
Several factors can interrupt a transaction:
Payment abandoned : The page was left before the process was fully confirmed.
Insufficient balance : The amount available in your account (Mobile Money or bank card) is lower than the product price.
Operator technical issue : Unstable GSM network or a temporary malfunction at the mobile operator can block the confirmation.
What are the tips to make sure my purchase goes through?
To make sure your transaction goes smoothly, we recommend that you:
Check your balance before starting the operation.
Make sure your connection is stable : Make sure you have a good quality internet connection.
Update your browser : A recent web browser guarantees better compatibility with the secure payment page.
My payment was debited but I didn't receive anything, what should I do?
First check your junk or spam folder. If no email arrived, log in to portal.chariow.com with the email address you used for the purchase: your product will already be available there. If you can't find the product, contact the seller or Chariow support at [email protected].
I didn't receive the confirmation email after purchase.
Check your "Spam" or "Promotions" folders. If the email isn't there, log in directly to your customer portal. If the payment went through, the product will be available in your library even if you didn't get any email.
What payment methods are accepted?
Chariow accepts bank cards as well as local and international mobile payment solutions (Moov, MTN, Wave, Airtel, etc.).
Is the payment secure?
Yes, all transactions on Chariow are encrypted and secured through our certified payment partners to protect your banking information.
How do I get an invoice?
Go to the "Purchases" section of your portal. By clicking on the line of the product concerned, you can access the transaction details and download your invoice.
Need help? Contact our support via chat or at [email protected]