At Chariow, we're committed to giving you the best support possible for any questions or tech issues. Our team is here to help you out personally and help you find solutions fast.
The fastest and easiest way to get help is to use our live chat, available right from your Chariow dashboard. For questions that need detailed explanations or if you need to send attachments (screenshots, documents),
When to use it: For urgent questions, technical problems that need immediate help, or if you need step-by-step support.
How to access it:
Log in to your Chariow dashboard.
Click on the chat icon (usually found at the bottom right) to open the chat window.
Pick the flow that fits your issue best for more helpful support. Then describe your question as clearly as you can.
Response time: Our team does their best to answer chat requests as quickly as possible during business hours (8am to 6pm).
You can also reach out to us by email for specific requests or if you can't use the chat.
When to use it: For complex problems that keep you from logging into your Chariow dashboard, detailed questions that need you to send important attachments, or if you just want to keep a written record of the conversation.
How to email us:
Send your email to: [email protected]
Tips for a good email:
Clear subject: Put in a clear subject (ex: "Problem accessing the platform", "Question about course creation").
Detailed description: Explain your problem or question with as many details as possible: what you tried, any error messages, which pages are involved, etc.
Screenshots: Feel free to attach screenshots or any useful links, it really helps us understand what's going on.
Response time: We do our best to answer all emails as soon as possible during business hours (8am to 6pm). Every email you send becomes its own dedicated support ticket.
Whether you choose chat or email, all your interactions are handled by the same system, making sure your case is tracked in a consistent and efficient way. You don't need to pick one channel over the other or send the same concern on different channels; both were built to give you the best help possible.
Thanks for your patience and cooperation. We're here to give you the best support so you can focus on what you do best: creating and selling!
Chariow Help Center: For instant answers with our articles and tutorials.
Chariow Creators Hub: Get help and tips from the community of fellow creators.
Need help? Reach out to our support team via chat or at [email protected]
