To help you out on your creator journey, Chariow gives you several official channels. Whether you have a tech question, need support, want to stay updated, or need some inspiration, you’ll always find a way to contact us or interact with our ecosystem.
Here’s a quick overview of our main online contact points:
1. The Help Center
You’re here! The Help Center is your main resource to find guides, tutorials, and answers to your questions.
Goal: Independence, quick solutions to common issues.
What you’ll find: Detailed articles on all Chariow features, FAQ, step-by-step guides.
Access: Directly via https://help.chariow.com/ or through the "Help Center" link in your Chariow dashboard.
2. Chariow Customer Support: Get help fast
Our team is here to help you personally if you have any specific needs or technical issues.
Goal: Personalized help, solving complex issues.
What you'll find: A dedicated team to answer your questions and guide you.
Access: Via chat directly from your Chariow dashboard or by email at [email protected].
3. The Chariow Creators Hub: Your space to connect and help each other
A special community space just for Chariow users. It's made to help everyone support each other, share best practices, and succeed together when selling digital products.
How to access it:
Direct link: Chariow Creators Hub
What you'll find there:
Topic-focused chats about online selling, marketing, and product creation.
Stories and advice from other creators.
A place to ask your questions and get help from the community.
Official announcements and chats with the Chariow team.
4. The Chariow WhatsApp channel: Real-time info and news
Stay up to date with Chariow’s latest news, quick tips, and important updates straight to your WhatsApp inbox. It’s the perfect way to get instant info.
How to join:
Direct link: Chariow WhatsApp Channel
What you’ll find there:
Announcements about new features and updates.
Quick tips to make your shop even better.
Reminders about important events (webinars, lives).
A one-way communication channel so you never miss out on any essential info.
5. Our Official Social Media
Follow us on the platforms you’re already on for updates, inspiration, and exclusive content.
Goal: Updates, inspiration, engagement, sharing tutorials.
Our platforms:
Facebook: https://www.facebook.com/getchariow
YouTube: https://www.youtube.com/@getchariow
Instagram: https://www.instagram.com/getchariow
Telegram: https://t.me/getchariow
X (ex Twitter): https://x.com/getchariow
What you’ll find there: Feature updates, video tutorials, success stories, marketing tips and visual inspiration.
We're working hard to give you a multichannel presence, so you can contact or follow us wherever it's most convenient for you.
Need help? Reach out to our support via chat or at [email protected]