When you buy a digital product on Chariow (pdf file, doc, image, etc), it might be protected with a password. This password is called access code.
The code to unlock the files is just your order ID.
In your “My purchases” space on Chariow
In the confirmation email after your purchase
Make sure you've copied the full ID without any spaces or mistakes
If the problem keeps happening, contact our support through chat or at [email protected]