When a customer buys a product configured as a License, Chariow automatically assigns them a key from your stock. In this specific section, you can track the status of these keys, check whether the customer has activated them, and step in if needed (after-sales service or security).
Process to track your sold licenses
To manage keys already assigned to your customers:
Go to the "More" tab in your left sidebar menu.
Select the "Licenses" card.
You’ll instantly see the list of "Issued licenses".
Details and tracking information
For each license sold, the dashboard shows the following indicators:
License key: The unique combination sent to the customer.
Customer: The buyer's email address associated with this key.
Product: The name of the related license-type product.
Status: Indicates whether the key is "Active" (activated by the customer), "Pending" or "Expired".
Activations: Shows the number of times the key has been used compared to the allowed limit (e.g. 1/3 activations used).
Management actions
By clicking on a row or on the options menu (the three dots), you can do the following actions:
See details: View the full history of activations (dates and IP addresses if applicable).
Resend the license: If a customer didn’t receive their email or lost their key, you can instantly resend it to them by email.
Revoke the license: In case of a dispute or refund, click the red "Revoke license". This will immediately deactivate the key, making it unusable for the customer.
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