Getting customer reviews is a powerful strategy to build trust and boost sales for your store. Positive reviews act as social proof and are often more convincing than a product description. On Chariow, the Reviews section of your dashboard allows you to view and manage this valuable feedback.
Total Reviews (1): This number represents the total number of reviews your store has received.
Positive Reviews (2): Shows the percentage of positive reviews, a key indicator of your customers' overall satisfaction.
Review Details (3 & 4): You can view each review individually, along with the customer's name and the publication date.
The thumbs-up icon (3) indicates a positive review.
The review content (4) gives you a direct look at your customers' feedback.
Most customers won't take the time to leave a review spontaneously. You need to encourage them.
Automatic Email: Chariow automatically sends an email to your customer 24 hours after their purchase, asking them to leave a review.
Contact the Customer Directly: You can always contact your customer directly to thank them for their purchase and encourage them to check their email or log in to their customer portal with the email address used for the purchase here: https://portal.chariow.com.
Encourage Reviews in Your Communications: Include an invitation to leave a review in your social media messages or in a post-purchase guide. You can offer a small reward in exchange for their review, such as a discount code for their next order. This incentive is very effective and can also generate a future sale.
Credibility: Positive reviews reassure new visitors about the quality of your products and services.
Continuous Improvement: Feedback, even constructive criticism, helps you identify your strengths and areas for improvement.
SEO: Reviews contribute to optimizing your store for search engines, increasing your visibility.
Social Proof: They show that other people have trusted your store and were satisfied.
Thank Them: Always take the time to thank customers who have left a positive review.
Respond: In the case of a negative review, respond professionally and offer a solution to show your commitment to customer satisfaction.
Highlight Them: Share the best reviews on your social media or on your homepage to attract new customers.
By proactively managing reviews, you build a solid reputation and strengthen customer trust, which is the key to success on Chariow.
Need help? Contact our support team via chat or at [email protected]
